Support

We’ve got your back

Your success is our focus.

Connect with our UK support team

Always on technical support

Get in touch with our support team via our online portal, phone or email. Our average resolution time is one working day.

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Access thousands of articles

All your product queries answered

Our knowledge base hosts thousands of articles covering every Reapit feature, so you can quickly find answers to your product queries.

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UNLOCK YOUR PLATFORM'S POTENTIAL

Your own dedicated success manager

Our customer success team share 80+ years of estate agency experience, they're well placed to help you maximise the potential of your platform.

STAY INFORMED

Get a great return on your investment

Regular face to face meetings keep you updated with new products, features, and best practice - that’s why we have a 99% customer retention rate.

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HOW WE SUPPORT YOU

Your partner for success

  • AI SUPPORT ASSISTANT

    Ask your questions, let Fi find the answer

    Fi lives on our support portal and can help you find answers to your questions from our knowledge base.

  • CONTINOUS IMPROVEMENT

    Customer success panel

    Any customer that scores us three or less (out of five) in their feedback is contacted to understand what we can do better.

  • BUSINESS PLANS

    Tailored to your agency goals

    Bespoke value reports and business plans give you insights and ideas to grow your agency.

Speak to an expert
I can honestly say Reapit compliments my business and estate agency needs perfectly. Excellent support and case management across the company.
Beadnall Copley
My CSM has taken the time to look at the way we were working with Reapit and has identified areas that we just weren't utilising, demonstrating how they could help. There's not many companies out there that look after existing customers.
Nash Partnership
As a forward-thinking and proactive estate agency, we are always working hard for our clients. Reapit has helped us to do this and push on to a new level as a business. Their support, especially with a dedicated CSM, is awesome.
Property Shop
Having used other platforms, Reapit is by far the easiest to navigate and use. The support is second to none.
Robert Watts Estate Agents
The customer support team is excellent and provides resolutions to our queries speedily and efficiently.
X1 Sales & Lettings

Insights & Resources

Reports, guides and blog posts on the topics that matter

Featured ebooks

How will new EPC targets impact agents, landlords and tenants?

The latest industry report by Reapit goes beyond the headlines to examine the true impact of the new EPC targets on private renters in England, Scotland, and Wales.

The ultimate estate agency CRM buyer’s guide

Discover the best Estate Agent CRM to streamline your processes, boost lead conversion, and enhance client satisfaction. Use our complete guide to find the perfect CRM solution that takes care of the details, helps your team manage client information effortlessly, and fuels your agency's long-term growth.

The estate agency guide to cyber-security

Discover why estate and letting agents need to be concerned about cyber-security – and what they can do to safeguard their businesses.

Explore resources

Latest articles

Could planned leasehold reforms boost the housing market?
The government proposes to transform the housing market by regulating ground rents, simplifying lease extensions, and enhancing transparency in service charges. These reforms could boost flat sales by addressing key barriers like mortgage constraints and high repair costs. However, potential pitfalls remain, such as the continued risk of significant service charge increases.
December 13, 2024
EPC consultation could cost landlords
The government's new consultation on the energy performance of buildings could impose significant costs on residential landlords. Proposed changes include a new scoring system and potentially reducing EPC validity periods, necessitating frequent renewals. Landlords may face substantial financial burdens to meet these evolving standards.
December 13, 2024
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Frequently asked questions

Discover answers to your most important questions

Get support
How do I access Reapit support?

Our 24/7 support portal makes it easier than ever to get in touch, whether you'd like to log an issue, or make a product request.

How do I know my support request is being handled?

You'll receive an alert to confirm we've received your support request, and we'll keep you updated as it's being resolved.

How else does Reapit support my agency?

You'll be assigned a customer success manager, who will support you on an ongoing basis to help you maximise the value of the Reapit platform, recommending ways to use new and existing features to improve your processes.

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If I have an issue, how quickly will it be resolved?

The severity of an issue will dictate how urgently it's dealt with and how quickly we can get it fixed. Rest assured, we'll keep you updated via the support portal, and get things resolved as quick as we can.

What can a customer success manager do for my agency?

Our customer success team will support you on an ongoing basis to help you maximise the potential of the Reapit platform. We aim to gain an intimate understanding of your business and desired outcomes, and will devise a plan to help you achieve them. Your CSM will support you on product engagement, adoption, and utilisation to ensure you are set up for success.

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