Time and again throughout his 34 years in the property industry, Nick Thring has seen the importance of delivering consistently excellent service. To achieve this, he knows just how crucial it is to have the right systems and processes in place.
That is the mindset in which Nick, the owner and Managing Director of Duncan Yeardley Estate Agents, set about finding a new, better estate agency platform when the agency’s previous system failed to keep up with their needs.
The journey to Reapit
Nick became aware of Reapit’s reputation as a market-leading estate agency platform through recommendations from industry peers.
What appealed to him was how Reapit, unlike his previous platform, strives to continuously evolve and expand its services and capabilities, ensuring its tech and clients always move with the times.
To maintain its edge, Reapit integrates with a wide range of other top-tier software providers. It was Reapit’s development plans for its API and app partners that sealed the deal for Nick, as his teams also use a number of third-party suppliers.
After onboarding their sales business to Reapit, Nick and his team later added their lettings portfolio, enabling them to run their entire estate agency on a single platform, and not two separate systems for sales and lettings as they were forced to use with the previous platform.
Reapit keeps tasks and communications organised, automates daily admin, and provides unified visibility and management of an agency’s complete property portfolio, within one end-to-end solution.
With Reapit doing the operational heavy lifting, Nick not only has more time to deliver Duncan Yeardley’s renowned client service, but also to develop business strategies and growth plans.
We've gone from one location in Bracknell to another in Ascot, and both our residential sales and lettings teams have grown threefold. And Reapit certainly enabled us to do this efficiently.
Noteworthy features
As Owner and Managing Director, Nick relies on Reapit to provide him with uninterrupted high-level oversight of all transactions and activities at both locations.
He finds the Management Information (MI) dashboards particularly helpful for providing real-time, detailed analysis including market appraisal data that has helped both branches make informed business decisions more quickly.
Adele Buck, Branch Manager at Duncan Yeardley Estate Agents’ Ascot location, highlights the system's reporting functionality as a favourite. Having used Reapit in previous roles at other companies, she hit the ground running in her current position.
Reapit is fantastic. It allows me to have complete control and gives me a comprehensive overview of what's happening within the business.
Meanwhile in Bracknell, Sales Manager Callum White leverages Reapit’s Power Reports to generate customisable lists of highly specific data, helping him and his team identify areas of opportunity for prospecting more efficiently.
Callum also regularly uses Reapit’s checklist functionality to track a sale’s progression.
Checklists are perfect for me because they allow me to see which steps have been taken towards getting the property to completion.
All-in-one, one for all
Reapit has won the hearts of Duncan Yeardley Estate Agents, spanning both locations and both the residential sales and lettings teams. Onboarding was quick and smooth, and now Reapit’s streamlining technology has become Duncan Yeardley’s backbone of everything they do, empowering every team member to continue providing excellent service.
